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Quality varies from person to person, and it’s essential to understand how individuals perceive it. For instance, some people may consider the appearance of a product as quality, while others may focus on its construction. Some may even value both factors equally. From a customer’s point of view, quality may mean perfection, while for others, it could mean consistency, speed, satisfaction, and so on. Quality holds different meanings for different people. To obtain a thorough comprehension of the matter from the consumer’s point of view, it is crucial to consider five distinct perspectives: transcendent (excellence), product (quantity), user (usefulness), value (price), and production (consistency). These perspectives are essential to the service and product value chain. Remembering this before your service or product is released is of utmost importance.
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